Medicaid Redetermination

Florida's Medicaid Redetermination Plan

Since the beginning of the Public Health Emergency (PHE), as a requirement to receive additional funding from the federal government, Florida has provided continuous Medicaid coverage and has not disenrolled ineligible recipients. As a result of this policy, Florida saw a significant increase in the number of individuals and families seeking Medicaid assistance, from 3.8 million enrolled in March 2020 to 5.5 million in November 2022. Medicaid eligibility in Florida is determined either by the Department of Children and Families (DCF) or the Social Security Administration (for SSI recipients) while the Agency for Health Care Administration (AHCA) administers the Medicaid Program. Each month the Department processes, on average, 220,658 Medicaid applications, redeterminations, or requests for additional assistance.

As a result of legislative changes in the Consolidated Appropriations Act, 2023, the continuous coverage provision will end on March 31, 2023, and is untied from the end of the PHE. The Department will follow federal guidance to restore Medicaid eligibility through normal processing while working to ensure eligible recipients remain enrolled. The Centers for Medicare and Medicaid Services (CMS) allows state agencies up to 12 months to complete Medicaid reviews once the continuous coverage period ends. Florida will undertake this task by scheduling and conducting redeterminations in a manner that will meet federal regulatory requirements while minimizing the impact on families.

Florida's economy has rebounded quickly and continues to outperform the nation in economic and labor market metrics. With our robust economic environment, many families have had an increase in income and the ability to obtain insurance through employment. This is welcome news for many families, and the Department will work with them to ensure a smooth transition. Over the next 12 months, the Department will work to notify and communicate to all current Medicaid recipients their redetermination timeframes and next steps.

The Florida Medicaid Redetermination Plan Objectives:

Ensure continuity of Medicaid coverage for eligible individuals while promoting access to alternative health coverage providers.
Prioritize exceptional customer service through strong communication and community collaboration.
Leverage technology solutions to enhance operational efficiencies while being compliant with federal guidelines.

Frequently Asked Questions

FAQ Florida Medicaid Redetermination

What is a federal Public Health Emergency (PHE)?
A PHE is when the United States Department of Health and Human Services (HHS), a federal agency, declares that a disease or disorder presents a public health emergency or that a PHE otherwise exists due to the significant outbreaks of infectious disease. PHEs can last up 90 days and can be extended at any time by U.S. Department of Health and Human Services (HHS). For the COVID-19 pandemic, the federal government declared a PHE on January 31, 2020.

How does the federal PHE affect eligibility for Florida Medicaid?
The Families First Coronavirus Response Act requires that states maintain continuous Medicaid coverage for enrollees during the PHE. Florida has allowed individuals to remain on Medicaid throughout the PHE even though their household situation may have changed. As a result of federal legislative changes in the Consolidated Appropriations Act, 2023, the continuous coverage provision will end on March 31, 2023. Once the continuous coverage ends, some Medicaid recipients may no longer be enrolled in Medicaid.

When will the continuous coverage end for Medicaid?
The continuous coverage provision will end on March 31, 2023.

What will happen when the continuous coverage ends?
Over the course of 12 months the Department will review all Medicaid cases to ensure recipients are eligible for benefits. Many individuals will be the beneficiary of an automatic review and approval to continue Medicaid eligibility (also called passive renewal or ex parte renewal). In this case, individuals will receive a notice that their Medicaid case has been approved and their Medicaid coverage will continue.

If the Department cannot automatically review an individual's Medicaid coverage because additional information is required, the Department will send a notice 45 days prior to the renewal date with instructions on how to complete the renewal process. Individuals will have the opportunity to provide updated information to Department staff who will evaluate their eligibility for Medicaid. Upon receipt of this notice, it is important that individuals act timely to provide requested information to ensure they do not experience a disruption in Medicaid coverage.

For more information on how to sign up for e-mail notifications visit this link: Going Paperless: Email Notifications and Online Notices

If recipients have questions regarding their MyACCESS Account or about updating their contact information, please check out the ‘How To’ videos here: Access Florida - Florida Department of Children and Families.

What should I do when the continuous coverage ends?
You should make sure your address on file is updated by logging in to your MyACCESS account. Additionally, be on the lookout for a mailed or emailed notice from the Department to complete your renewal. Upon receipt of that notice, you should renew as quickly as possible by going to https://myaccess.myflfamilies.com to update your Medicaid information. The Department may ask for additional information from you while your case is being reviewed.

What should I do if I am no longer eligible for Medicaid when the continuous coverage ends?
If you are no longer eligible for Medicaid coverage, the Department will send you a notification through your MyACCESS account, and by sending a letter or an email to you. To ensure continuing coverage, applications for individuals not determined eligible for Medicaid, but eligible for a different healthcare coverage program, will automatically be referred to Florida KidCare, the Medically Needy Program, and other subsidized federal healthcare programs. You can check your MyACCESS account to see if your application has been forwarded to one of these agencies. 

Florida KidCare provides low-cost health coverage for children based on family income. You can learn more about this program at the following link: www.floridakidcare.org.  The Medically Needy Program allows Medicaid coverage after a monthly “share of cost” is met, determined by household size and family income. You can learn more about the Medically Needy program at the following link: Medically Needy Brochure.

If your application is transferred to the Federal Marketplace, you will receive a letter from the United States Department of Health and Human Services with instruction on how to complete an application for healthcare insurance. You can learn more about the Federal Marketplace at the following link: www.healthcare.gov.

What additional information or documentation may the Department need to complete my Medicaid redetermination?
Current Medicaid recipients have already provided verification of some eligibility factors, such as identity, Florida residence, citizenship or eligible immigration status. Example of additional information that may need to be provided includes but is not limited to, information about the members of your household, income and, for certain coverage, asset information.

How long will it take for the Department to review my Medicaid redetermination?
Once all the information needed to make a determination is available, the Department will make a decision on eligibility within 45 days. The Department will review your application to determine if you are eligible for Medicaid and the level of Medicaid coverage you are eligible to receive. If it is determined that you are not eligible for Medicaid, your application will be automatically referred electronically to Florida KidCare, the Medically Needy Program, and other subsidized federal health programs. You can check your MyACCESS account to see if your application has been forwarded to one of these agencies.

Other Medical Help for Those Not Eligible for Medicaid

Individuals who are not eligible for Medicaid may get help with healthcare in their area through:

Federally Qualified Health Centers

Individuals who are not eligible for Medicaid may get help with the cost of prescription drugs through:

NOTE: These programs are not administered by the Department of Children and Families and are being provided as a potential healthcare resource for you and your family. The Department and its partners, including the Medicaid Health Plans, stand ready to help families secure other options to receive health care coverage including referrals to the Federally Qualified Health Centers, who provide primary care services on a sliding fee scale to individuals without health insurance.

To speak with a Healthcare Navigator for guidance on navigating the healthcare system, visit My Florida CFO for a contact list of Florida-registered and federally-certified Navigators. A guide on Health Insurance and HMO Overview is also available at My Florida CFO.

What if I think the determination that I am ineligible is wrong?
If the Department determines that you are not eligible for Medicaid and you think the determination is wrong, you have a right to appeal and should do so within 10 days of the date on the denial letter. You can initiate an appeal by making a request to the Office of Inspector General (OIG). While your appeal is in process, you have the choice to retain your Medicaid coverage.

FAQ MyACCESS Account

How do I update my address to receive notifications from the Department?

Log in to your MyACCESS Account
Click the “Report My Changes” button
Check the box for Address, Email, or Phone number changes
Enter your information and follow prompts to finish and submit.

A short video provides a step-by-step process. It is available at Access Florida - Florida Department of Children and Families. Click on "How-to Videos" then "Apply for, Renew or Change Benefits".
You can also use DCF’s Virtual Assistant on the MyAccess homepage to easily update your address.

What if I cannot log into MyACCESS account?
If you have your case number from your Notice of Eligibility Review letter, you can search your user ID by clicking on "forgot user ID". Once you have your user ID, you can search your password by clicking on "forgot password" and look it up using the user ID.

Where do I find my case number?
Your case number appears at the top of your Notice of Eligibility Review letter that you will receive in the mail when it is time for you to reapply for Medicaid coverage.

Where do I go to reapply for Medicaid?

Log in to your MyACCESS Account
If you are within two calendar months of renewal, click the “Apply for Additional Benefits” button
If you are NOT within two calendar months of renewal, click “Renew My Benefits” button
The benefits that can be renewed will be listed
Check the box for the appropriate Medical Assistance you would like to apply for
Enter your information and follow prompts to finish and submit

Sign Up for DCF Email Alerts

Five Options for Healthcare

* Depending on the needs of your family, you may be eligible to benefit from two (or more) healthcare options simultaneously

Florida KidCare
If you do not quality for Medicaid, and you have children under the age of 18, you may be able to purchase low-cost insurance for your children here
Medically Needy Program (Spanish) (Haitian Creole)
A program that allows Medicaid coverage after a monthly “share of cost” is met. Those who are not eligible for “full” Medicaid because of income or asset limits, may qualify
Federally Qualified Health Centers
A healthcare provider who provides medical care for clients with limited or no health insurance. Services are oﬀered on a sliding scale based on income.
Federally Subsidized Health Programs
A national website where you can purchase health insurance, including low-cost income based plans
Commercial Coverage
Provides health care coverage (including employer sponsored or private) for a monthly fee, and coordinate care for clients through a defined network of physicians and hospitals.

How-To Video Presentations

Medicaid Eligibility

Medicaid provides medical coverage to low-income individuals and families. The state and federal government share the cost of the Medicaid program. Medicaid services in Florida are administered by the Agency for Health Care Administration.

Medicaid eligibility in Florida is determined either by the Department of Children and Families (DCF) or the Social Security Administration (for SSI recipients).

DCF determines Medicaid eligibility for:

Parents and caretaker relatives of children

Parents and other caretaker relatives of children up to age 18 who live with them may be eligible for Medicaid if the family’s countable income does not exceed certain income limits.

Individuals who receive Temporary Cash Assistance (TCA) are eligible for Medicaid. Individuals who are eligible for TCA, but choose not to receive it, may still be eligible for Medicaid.

Families who lose Medicaid eligibility due to earned income may be eligible for up to twelve (12) additional months of Medicaid, if they meet certain requirements.

Families that lose Medicaid eligibility due to the receipt of alimony may be eligible for four (4) additional months of Medicaid.

Children

Parents and caretakers may apply for Medicaid on behalf of children under age 21 living in their home, if the family income is under the limit for the age of the child. There is no requirement for a child to reside with an adult caretaker to qualify for Medicaid.

Children under age 19 who become ineligible for Medicaid may remain on Medicaid for up to twelve months after their last eligibility review.

Children eligible for Medicaid may enroll in the Child Health Check-up Program. This program provides regularly scheduled health checkups, dental screenings, immunizations and other medical services for children. For information on the Child Health Check-up Program, visit the Agency for Health Care Administration’s information page at https://ahca.myflorida.com/

Families may also apply for medical assistance for children through Florida KidCare.

Pregnant Women

A pregnant woman may qualify for Medicaid if her family’s countable income does not exceed income limits. Once eligible, a pregnant woman remains eligible throughout her pregnancy and for a twelve-month post-partum period, regardless of a change in income. For pregnant women who do not meet the citizenship requirements for Medicaid, see the information below about Emergency Medical Assistance for Non-Citizens.

Presumptively Eligible Pregnant Women (PEPW) is temporary coverage for prenatal care only and eligibility is determined by Qualified Designated Providers (QDP) based on limited information from the pregnant woman. During the temporary coverage period, the pregnant woman will need to submit an application to have her ongoing Medicaid eligibility determined.

Women with family income over the limit for Medicaid may qualify for the Medically Needy Program. For more information, see the Family-Related Medicaid Factsheet.

Former Foster Care Individuals

Individuals who are under age 26 may receive Medicaid if they were in foster care under the responsibility of the State and receiving Florida Medicaid when they aged out of foster care. There is no income limit for this program.

Non-Citizens with Medical Emergencies

Non-citizens, who are Medicaid eligible except for their citizenship status, may be eligible for Medicaid to cover a serious medical emergency. This includes the emergency labor and delivery of a child. Before Medicaid may be authorized, applicants must provide proof from a medical professional stating the treatment was due to an emergency condition. The proof also must include the date(s) of the emergency.

Note: applicants approved for emergency Medicaid are not eligible for post-partum coverage

Aged or Disabled Individuals not Currently Eligible

Medicaid for low-income individuals who are either aged (65 or older) or disabled is called SSI-Related Medicaid.

Florida residents who are eligible for Supplemental Security Income (SSI) are automatically eligible for Medicaid coverage from the Social Security Administration. There is no need to file a separate ACCESS Florida Application unless nursing home services are needed.

Individuals may apply for regular Medicaid coverage and other services using the online ACCESS Florida Application and submitting it electronically. If long-term care services in a nursing home or community setting are needed, the individual must check the box for HCBS/Waivers or Nursing Home on the Benefit Information screen. HCBS/Waiver programs provide in-home or assisted living services that help prevent institutionalization.

Medicare Savings Programs (Medicare Buy-In) help Medicare beneficiaries with limited finances pay their Medicare premiums; and in some instances, deductibles and co-payments. Medicare Buy-In provides different levels of assistance depending on the amount of an individual or couple’s income. Individuals may apply for Medicare Buy-In coverage only by completing a Medicaid/Medicare Buy-In Application.

Print the form, complete it and mail or fax it to a local Customer Service Center.

Individuals eligible for Medicaid or a Medicare Savings Program are automatically enrolled in Social Security's Extra Help with Part D (Low Income Subsidy) benefit for the remainder of the year. An individual may also apply directly with Social Security for the Medicare Extra Help Program. Individuals who do apply directly for the Medicare Extra Help Program have the option of having the same application consideration for the Medicare Savings Program. If the individual takes the option of having the Medicare Extra Help Program application considered for the Medicare Savings Program, the Social Security Administration will send information electronically to Florida and the individual will be contacted.

More information about Medicaid programs for aged or disabled individuals is available in the SSI-Related Fact Sheets. Information for Medicaid providers who need to communicate with DCF about SSI-Related Medicaid eligibility status is contained in the SSI-Related Provider Communication Guide.

Income and asset limits may be found on the SSI-Related Programs Financial Eligibility Standards. Important information for individuals seeking Medicaid for long-term care services in a nursing home or community setting is available in the Qualified Income Trust Fact Sheet.

MyACCESS Login

Visit your MyACCESS account

Update your contact information
Obtain information about your Medicaid Redetermination
Submit documentation for your Medicaid Redetermination